I have been answering rental calls for over 30 years. From the beginning I have answered questions, given directions and discussed units for rent. From the beginning, callers have talked and listened and then replied, “wait a minute, let me get a pen so I can write that down. Ok, can you repeat that?”
I often want to say, “Really? You called me. Why didn’t you get prepared before calling?”
Some things never change. . .