Letter from an owner, “I only hear from you when you have bad news.” I hear this a lot. Bad news is that the owner’s unit needs a repair or that something negative happened at the unit. My job is to inform the owner and enter them into the discussion/solution or get their approval for the repair.
I’m sorry to be the bearer of bad news Mr. Owner. I didn’t cause your furnace to break or your roof to leak. I didn’t tell you to buy this property.
Should I start sending out Happy Birthday cards? Anniversary cards? Joke of the day? How about if I call and just say hello? Oh, I didn’t really need anything, I just wanted to call you and say the weather here is wonderful.
I could put a clause in the contract, “I would like to be called or emailed each week with good news.” and charge $___ for the service.
I know this is just part of the job as a property manager. We don’t get to make a lot of people happy.