apartment, property management, real estate

On Line Reviews

On line reviews have become a part of our lives whether we like them or not.  Anyone can write one – even if they have no experience with the product or service.  In fact, the review can be a total lie and there’s not much anyone can do about it.  In response, many people and businesses are writing fake positive reviews to balance out their ratings.

I have had mentally unstable tenants (and owners) write slashing reviews.  I have had parents write negative reviews because they thought we overcharged poor Sally or Johnny.  I’ve had owners who were slum lords slam us for doing repairs and “gasp” charge for them.  Let’s face it, who is going to take time to sit down and write a nice review for their landlord?  I’ve thought about offering gift cards to tenants for writing positive reviews but never followed through with it.

Before there were on line reviews we might receive complaint letters.  When it was a one to one issue, we could try to resolve the conflict.  Now complaints become dirty laundry that anyone can hang out for the community to read.  The article below demonstrates what happens when the dirty laundry becomes a battle:

http://www.multifamilyinsiders.com/multifamily-blogs/apartment-community-wants-to-fine-residents-10-000-for-negative-reviews?utm_source=March+17%2C+2014+Newsletter&utm_campaign=2015-03-17+Newsletter&utm_medium=email

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property management, real estate

New report shows urban ‘donut’ shifting

The long-standing urban-suburban divide in education, income, race and other characteristics is being turned on its head as college-educated Millennials crowd into U.S. cities, new research shows.

Putting urban neighborhoods under a microscope, a University of Virginia researcher has concluded that the traditional urban “donut” pattern — a ring of thriving suburbs surrounding a decaying city center — is being replaced by a new pattern: a thriving urban core surrounded by a ring of suburbs with older housing, older residents and more poverty.

USATODAY – Greg Toppo

“For most cities, the downtown was the poorest, least educated place” a generation or two ago, said Luke Juday, a research and policy analyst at U.Va.’s Weldon Cooper Center Demographics Research Group. Now, he said, it’s the opposite. Call it a “new donut,” he suggested.

In findings released Tuesday, Juday found that in the USA’s 50 largest metropolitan and a handful of others, Census data from 1990 through 2012 showed striking changes. Among them:

• Since 1990, urban downtowns and central neighborhoods have attracted “significantly more” young, educated, high-income residents. In central Charlotte, for instance, the percentage of adults with a four-year college degree rose from 20% to 52%.

• In most cities, areas outside the urban core now show a decrease in income and education levels, with poverty growing significantly as well.

• Most growth in housing and population continues to come at the outer edges of cities. Residents of “outer ring” suburbs tend to be more educated and have higher incomes; they’re also likely to be older.

Please read more: http://www.usatoday.com/story/news/2015/03/02/urban-donut-demographics-poverty/24281675/

The skyline of downtown Charlotte, N.C., is shown in

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